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Why Did My Payment Fail?

If you lot're having problem processing a payment, exist sure you've updated the app and you've tried these app troubleshooting tips. If you're yet having trouble, contact us for help with a specific transaction.

Declined Cards

Identify Error Messages

If a carte du jour is declined in the Foursquare app, y'all'll see i of the following errors:

• "Declined. Card has expired. Delight employ a different carte."

• "Declined. Please use a different menu."

• "Declined. Delight accept cardholder call issuer before retrying transaction."

• "Declined. Please verify the menu number, expiration date, CVV and Cipher code."

Confirm Personal Information and Settings

We're not given an exact reason a carte du jour is declined. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.

For manually entered transactions, Square requires 100% accuracy. The data entered must friction match the payment card exactly. If your customer has recently moved, the billing Zero lawmaking entered may be outdated. If you're manually entering a third-party gift card, the client may need to contact the card issuer to register the card with a billing address, which is required to manually enter whatever menu.

If your Apple device is set to the wrong calendar, information technology can consequence in declined cards. Follow these steps to check your calendar:

1. Tap Settings > General > International > Calendar.

2. Select the Gregorian calendar.

3. Log out and log back into the Square app.

Notation: Declined cards may effect in awaiting charges on your customer'south banking company statement. Square immediately sends the void notification, just it may accept the bank a few business concern days to remove the charge.

Verify Payment Information

A card's numbers will turn carmine if the information entered is incorrect. Verify with your customer that the information you're entering is valid.

Cancel Transactions

If y'all accidentally charge the wrong amount, you can cancel the payment by borer the 10 in the elevation-left corner of the signature screen. You can crave a passcode to cancel transactions.

Connect to a Wi-Fi Network

Foursquare requires an active Cyberspace connectedness to process payments. This can be either a Wi-Fi connection or a data service (such equally 4G, 5G or Edge). Choose Wi-Fi over your cellular network for a faster processing feel with Square.

To practice and then:

• Mobile devices display a list of Wi-Fi networks in range. Tap a network and, if necessary, enter the password to join.

• If no Wi-Fi networks are available, your device may connect to the Net over a cellular data network (EDGE, 4G or 5G.) You can forbid your device from using cellular data in Settings.

Always check that y'all have a strong network connection earlier attempting to process a payment. Payments can fail if the connection is non strong enough.

Note: If you lose cyberspace connectivity, you can enable Offline Mode to take swiped bill of fare payments. When operating in Offline Mode, there is additional gamble with any payments you take.

If yous accept Cash or Other Tender without an internet connexion, you may see a list of uncompleted payments in-app. The payments will be recorded when Wi-Fi or data service is restored. This only applies to Cash or Other Tender candy with the Square app.

Missing or Partial Transactions

If you process a Foursquare Gift Card payment and the residual doesn't cover the full amount of the auction, you lot'll need to click Done from the signature screen to keep on to process the unabridged sale corporeality. If you don't process the entire sale amount, the sale will be voided.

Pending Charges

If a payment is canceled, interrupted, or declined, your customer may see a pending accuse on their card statement. It may look like the charge has posted to their account, but it should fall off after a few business days. Foursquare sends a void notification to the bank as shortly as a payment becomes voided. It's then up to the banking company to release any hold on the cardholder's funds.

If the transaction does not show upward in your payment history, but appears on a customer'south card statement, this is a sign that your customer is seeing a pending transaction and not an actual charge.

Ostend Successful Payments

To double-check the success of a payment:

• If you're collecting signatures, a payment is not completed until yous've passed the signature and confirmation screen and candy the total amount of the auction.

• If there is a remaining residue on a transaction, information technology will demand to be processed for the unabridged auction to be successful.

• Offline Mode payments will complete if you regain internet connectivity within 24 hours, assuming the menu does not decline.

• If your payment was successful, Square will send you a notification e-mail (e.grand. "Square Payment #123456").

• Confirm a successful transaction by checking Transactions within the app or your payment history in your Foursquare Dashboard. If a transaction is not completed, information technology will appear in your Transaction Condition report.

If you lot accept questions about transfers, check out these troubleshooting tips.

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Source: https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

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